Privacy Policies

Effective date: 05 Nov 2025

Digital Fiber ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.

1. Information We Collect

Identity and Contact Data: name, email address, phone number, installation address.
Account and Usage Data: plan selections, login information, support tickets, website/app interactions, device and browser information, IP address.
Payment Data: limited billing details processed via secure third‑party payment providers.
Communications: inquiries, feedback, and call/chat records where applicable.

2. How We Use Your Information

Provide and maintain broadband and related OTT services.
Process orders, payments, activations, and renewals.
Respond to inquiries and provide customer support.
Improve network performance, security, and user experience.
Send service notifications, outage updates, and plan information.
Comply with legal obligations and enforce our terms.

3. Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, analyze traffic, and improve services. You can control cookies through your browser settings. Disabling cookies may affect certain features.

4. Sharing of Information

We may share your information with:

Service providers and partners who assist in delivering our services (e.g., installation partners, billing, analytics, customer support).
Regulatory and law enforcement authorities, when legally required.
Other parties with your consent or at your direction.

5. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law, including regulatory and accounting requirements.

7. Your Rights

Subject to applicable laws, you may request access, correction, updating, or deletion of your personal information, and withdraw consent where processing is based on consent.

8. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

9. International Transfers

If your information is transferred across borders, we take steps to ensure appropriate safeguards are in place, consistent with applicable data protection laws.

10. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Location usage on mobile app

When you download and/or use Digital Fiber Mobile App through your device, we may receive information about your location and your device, including a unique identifier number for Your device, device model, operating systems, versions, software, file names and mobile network information. We may use this information to provide You with location-based services including but not limited to updating subscriber’s location, tracking technician location to allocated tickets based on proximity to subscriber and update location of leads for deployment. When you use the mobile app through the telecommunication device, we collect your location data. If you permit the app to access your location through the permission system used by your mobile operating system. We may also collect the precise location of your device when the App is running in the foreground or background. We may also derive your approximate location from Your IP address.

12. Contact Us

If you have questions or requests about this Privacy Policy, please contact:

Email: support@digitalfibernet.com

Phone: 9100 9100 65

Address: 2-110/1/A, Old Village Road, Meerpet, Telangana, India - 500097